Order System

How Clients Place Orders and Order Status!

This article includes: how to place and pay for an order, how to cancel an order, how to request order modifications, how to request a refund, how to seek customer service help, and other order statuses.

Order Placement and Payment Process: Before placing any orders, ensure you have successfully registered on OpenTaskAI and have become a Client. Refer to the registration steps here.

1. Place Order After successfully logging in and selecting the Gig service you need, click “Place Order”.

2. Connect Wallet If you do not have a wallet, follow the prompts to create your wallet address: https://opentaskai.gitbook.io/whitepaper/product-guides/creat-web3-wallet

3. Select and Connect Wallet Choose the type of wallet supported by the platform and connect successfully.

4. Request Order Click “Request to Order”.

5. Confirm Payment Confirm the amount. You can choose to pay with a combination of platforms or just use your wallet. Click “Buy” and authorize the payment from your wallet to complete it!

6. Start Work Submit your requirements, and the seller will start working.

• Note: The order status remains in “Place Order” until you submit your requirements. You can cancel the order at any time by clicking “Remind Me Later”, then enter the cancel order page and click “Cancel order”, following the prompts to confirm the cancellation.

7. Order Status Changes to “In Progress” The seller starts working.

8. Order Status:

• “Review delivery” — The seller has delivered the work.

• “Overdue” — The delivery date has passed, and no deliverables have been submitted!

• “Seriously Overdue” — It has been 24 hours since the delivery date passed, and no deliverables have been submitted. At this point, you can directly request a refund!

9. View Deliverables

• If you are not satisfied with the deliverables, click the “I am not satisfied” button to enter the next page. Choose the reason for your dissatisfaction:

• “I still need revisions” — Request further optimization of the deliverables. Fill in your revision requirements and agree on a new delivery date with the seller.

• “Request Refund” — The deliverables are too perfunctory and completely different from what you requested. Request a refund. If the seller refuses your refund request, the order enters “Dispute Order”. You can request customer service intervention by clicking the “Submit Dispute” button!

• “Explain Dissatisfaction” — Unable to contact the seller or disputes arose during the order communication process with the seller.

10. Click “Yes, I approve delivery” to confirm receipt and download the document.

11. Order Status Changes to “Completed” The order is fully completed.

Click “View Order History” to see the entire order timeline.

Click “View Delivery History” to see the history of all deliverables.

12. Review Completed Orders Your review is a great encouragement to the seller and a valuable reference for other clients. Remember to leave your review promptly!

About Your Orders: View All Orders — Click “Orders” in the top right corner to view the status and classification of all your orders!

How Sellers Accept Orders and Corresponding Order Status

1. Login in & Post a Gig: Make sure you have registered with OpenTaskAI and have posted a Gig! You can learn more through this link: https://medium.com/@OpenTaskAI/how-to-create-a-gig-using-the-publishing-infrastructure-for-seller-9f07dfbaf9bb

2. Order Notification: If a client is interested in your Gig, you will receive an email notification as well as a chat box notification.

3. Client Cancels Order: The client can cancel your order at any time in this status, so having the customer fill in their requirements is a critical step for the order.

4. Start Working on Your Order: The client has filled in the requirements and the delivery time is automatically generated based on your Gig. You need to complete your work within this period to ensure that the deliverables are submitted before the deadline! If you have any questions during the work period, you can directly ask the client through the chat box!

5. Submit Deliverables to the Client: There are several situations:

• Overdue

• Seriously Overdue: In this status, the client has the right to initiate a refund directly!

• On-time submission

6. Wait for the Client to Review the Deliverables: Usually divided into the following three situations:

• Client Rejects the Deliverables and Requests Revisions

You need to review and respond within 24 hours. If not, it will enter revision status after 24 hours. The new delivery date should be discussed between you and the client! If there are any other issues, please seek help from OpenTaskAI customer support!

• The client Rejects the Deliverables and Requests a Refund: If you refuse the refund more than twice, the order enters the dispute status, to be fairly resolved by the OpenTaskAI Client service department!

• Client Accepts the Deliverables: The order status is updated to “Completed”: The platform’s smart escrow contract automatically transfers the payment to your platform account!

• Click “View Delivery History” to see the history of all deliverables.

7. Review Completed Orders Check your order reviews promptly, and you can also leave a review for the Client!

If the client’s rating for this order is less than 4 stars, you can reply to the review.

About Your Orders Status:

View All Orders — Click “Orders” in the top right corner to view the status and classification of all your orders!

You can also click the “🌟” icon to favorite this order.